Help centre

Frequently Asked Questions

Who fulfils international orders?

International products are made to order and fulfilled through Printify and its network of independent print providers.

Are products made to order?

Yes. Production generally begins after the order is submitted. Production time is separate from shipping time.

How should I choose a size?

Compare the product-specific measurements with a similar garment you already own. Do not rely only on your usual label size because garment models can fit differently.

Can I return a customer-selected wrong size?

No. A product that matches the ordered size is not defective simply because it does not fit as expected. If a different size from the ordered variation is delivered, contact support with photographs.

What if the product is damaged, misprinted or incorrect?

Contact us within 30 days of delivery with your order number and clear photographs. After verification, an eligible issue may receive a replacement or refund.

Can I change or cancel an order?

Contact us immediately. Because production may begin quickly, changes or cancellation cannot be guaranteed after fulfilment begins.

Will I pay customs fees?

International orders may be subject to destination-country tax, duty, customs clearance or carrier handling charges. Unless collected at checkout, these charges are the customer’s responsibility.