Filliaxmius Return and Refund Policy
At Filliaxmius, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, we offer a hassle-free return and refund process within 7 days from the date of delivery.
1. Eligibility for Returns
- Items must be unworn, unwashed, and in their original condition, with all tags attached.
- Products that are damaged, altered, or show signs of wear will not be accepted.
- Returns are only accepted within 7 days of receiving your order.
2. Non-Returnable Items
- Final sale items, gift cards, and items marked “non-returnable” are not eligible for return.
- Accessories, undergarments, and any other products marked as non-returnable are exempt from return.
3. Return Process
- Initiate Return: To start a return, please contact our customer service team at [customer support email/phone] within 7 days of receiving the item. Include your order number, item details, and reason for return.
- Prepare the Package: Place the item(s) in their original packaging with tags and include your order information.
- Ship the Package: Once your return is authorized, ship the item(s) back to us. You are responsible for shipping costs associated with the return.
4. Refund Process
- Refund Type: Refunds will be issued to the original form of payment.
- Processing Time: Once your return is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days.
- Shipping Fees: Original shipping costs are non-refundable. In cases of defective or incorrect items, we will cover the shipping cost.
5. Exchange Policy
Currently, we do not offer exchanges. If you need a different size or color, please initiate a return for the original item and place a new order.
6. Damaged or Defective Items
If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery. We will arrange for a replacement or full refund at no additional cost.
7. Contact Us
For any questions or assistance with returns, feel free to reach out to our customer service team at info@filliaxmius.com. We’re here to help!
Thank you for shopping with Filliaxmius. We appreciate your trust in our brand and are committed to making your shopping experience enjoyable and worry-free.ple page.