Made-to-order support

Returns, Replacements & Refunds

Last updated: July 2026

Made-to-order products are not eligible for routine returns or exchanges for change of mind, colour preference or a customer-selected wrong size.

Eligible Issues

damage in transit;
misprint or manufacturing defect;
wrong product, colour or size sent;
product materially different from the ordered variation.

Evidence Required

Contact info@filliaxmius.com within 30 days of delivery. Include the order number and clear photographs showing the entire item, the problem, packaging and shipping label.

Customer-Selected Wrong Size

A product matching the ordered variation is not defective simply because it does not fit as expected. Review the product-specific size chart before ordering.

Resolution

After verification, an eligible claim may receive a replacement or refund. A physical return may not be required unless specifically requested.

Cancellations

Contact support immediately. Cancellation is not guaranteed after production begins.

Mandatory Consumer Rights

This policy does not limit rights that cannot legally be excluded under applicable consumer law.